How we work
From diagnosis to accepted deliverables — one structured cycle.
- 01
Diagnose
We review the operating baseline — structure, numbers, people and data — and agree the questions the mandate must answer.
- 02
Design
Scope, deliverables, team, service frequency and acceptance criteria are written into a Statement of Work before work starts.
- 03
Deliver
A named lead runs the mandate to the agreed cadence, coordinating licensed professionals wherever the law requires.
- 04
Review
Deliverables are reviewed against the agreed acceptance criteria at each cycle, with corrective actions and next steps documented.
How we engage
One master agreement. One statement of work per mandate. Clear boundaries throughout.
Every relationship runs on a three-layer contract framework, so scope, deliverables, fees and responsibilities are written down before work starts — and can be extended without renegotiating the basics.
Layer 1
Master Services Agreement
The relationship
- Parties and independent service relationship
- Service principles and ordering mechanism
- Fees and payment
- Confidentiality, data protection and intellectual property
- Third-party professionals
- Compliance obligations
- Limitation of liability and indemnity
- Term, termination and dispute resolution
Layer 2
Statement of Work
Each mandate
- Scope of services
- Deliverables
- Service team and responsible lead
- Service frequency and SLA
- Fees and billing basis
- Start date, review cycle and duration
- Client obligations and acceptance criteria
Layer 3
Specific annexes
As required
- NDA — non-disclosure agreement
- DPA — data processing agreement
- SLA — service level agreement
- Project assignment / secondment agreement
- Client management conversion arrangement